I genuinely hope the issue gets resolved without hassles and the unit works great.

Please update the drivers that are available for chipset and graphics card.) Once it is established that the touchscreen diagnostics passed, please visit this link for further assistance: Then please update the bios, chipset and graphics card drivers from this link: if available. Then please run complete F2 system diagnostics from this link to ensure that the touchscreen hardware is fully functional: Please perform a hard reset from this link: Please let me know the complete model# of the unit to assist you better. I take it as a privilege to share this platform with you.:)įirst off, we need to figure out if the issue is software or hardware related.įor better clarity, I’d require more information regarding this. Great Job! You are a valued HP customer and we appreciate you greatly for doing business with HP. You’ve done your bit of copious and extensive research before posting your query in the HP forums.

It will be a genuine pleasure to assist you here. I understand that you are looking for assistance touchscreen issues after a Windows 10 upgrade.

Hi for stopping by the HP Support Forums! Good day.